Your pack shipment
Packages are generally dispatched within 1 business day after receipt of payment and are shipped via Standard Shipping with tracking and drop-off without signature. If you prefer delivery by Express, an additional cost will be applied, so please check the shipping method when you place the order. We will provide you with a link to track your package online.
Most standard shipments (Germany) are delivered in 5 to 8 business days from the shipping date. For delivery time outside of Germany, please contact us for the details.
Boxes are amply sized and your items are well-protected.
Returns and exchanges
Satisfaction is guaranteed on all the products purchased by consumers . We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-days trial period for a full refund.
Please contact us before you begin the return. And also, you need to pay the return shipping fee. Be sure to obtain a Return Merchandise Authorization (RMA) number and clearly write it on the outside of the box. Failure to do so may result in your package being refused or cause delays in processing your refund.
Together with our suppliers, we work hard to provide high-quality products. However it is very hard to avoid the defect and to make the defect ratio to 0%. So we offer you one year warranty. We are responsible for fixing your items with any issues within one year. Please contact us to find a solution when issue occurs.